Hummingbird puts customer knowledge, case management, investigations, and regulatory reporting into a single platform. We empower your team to fight financial crime more effectively while integrating seamlessly with your existing KYC data and activity monitoring systems.
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CAPABILITIES
Use a CRM purpose-built for compliance and risk teams. Build a deep understanding of customers and their activity.
Manage cases and investigation workflows for all of your team’s responsibilities. Keep track of timelines, assignments, and consistent investigation procedures.
Automate case referrals to bank partners and Suspicious Activity Reports around the world. Generate reports, validate every field, and track filing status – all without touching any tedious PDF forms.
Automated and customizable analytics in a variety of formats to meet every requirement, from deep APIs for data warehousing to convenient in-app charting.
Hummingbird can be deployed in hours, so you can start small and scale up to more complex cases and multi-stage workflows. The platform is with you every step of the way.
Features
Hummingbird intelligently handles transaction monitoring alerts from any source, making your triage 10x more efficient.
Prepare, validate, and file SARs / STRs in the US, Canada, Europe, and around the world.
Manage referrals between fintechs and bank partners to enable collaborative compliance responsibilities.
Build a single source of truth for your customers from a compliance & risk perspective.
Investigate lending complaints by understanding root causes and making effective adjustments.
Intuitive transaction dispute workflows for card issuers subject to Regulations E and Z.
Investigate fraud cases to identify and plug gaps in your defense.
Behind the scenes, Hummingbird creates well-structured and labeled data as you conduct investigations to close the loop for your machine learning models.
Import
Hummingbird is designed to connect seamlessly to your existing KYC sources, transaction monitoring systems, and data stores. Bulk import spreadsheets or create direct API integrations – either approach gives you efficiency and organization.
Collect
Keep everything in sight and within easy reach. Activity alerts, escalations, referrals, customer diligence, periodic reviews, tiplines, law enforcement requests, disputes, complaints – Hummingbird stores and organizes it all. (And all with appropriate permissions and visibility, of course.)
Reduce
With a single source of truth for customers and casework, your team will fly through investigations. You’ll eliminate duplicate work, automate report creation, and never have to worry about missing a case deadline.
Import
Hummingbird is designed to connect seamlessly to your existing KYC sources, transaction monitoring systems, and data stores. Bulk import spreadsheets or create direct API integrations – either approach gives you efficiency and organization.
Collect
Keep everything in sight and within easy reach. Activity alerts, escalations, referrals, customer diligence, periodic reviews, tiplines, law enforcement requests, disputes, complaints – Hummingbird stores and organizes it all. (And all with appropriate permissions and visibility, of course.)
Reduce
With a single source of truth for customers and casework, your team will fly through investigations. You’ll eliminate duplicate work, automate report creation, and never have to worry about missing a case deadline.
Audiences
We’re bringing organization, efficiency, and sophistication to compliance.